Refund Policy
Clear guidelines and procedures for refunds on helqorivano's financial technology tools and services
Overview
At helqorivano, we understand that sometimes circumstances change, and you may need to request a refund for our financial technology tools. We've designed our refund policy to be fair, transparent, and straightforward. This policy covers all refund scenarios and provides clear steps for processing your request efficiently.
30-Day Window
Most refund requests must be submitted within 30 days of your original purchase date to qualify for processing.
Clear Documentation
We require specific documentation and information to process refunds quickly and accurately.
Multiple Scenarios
Different refund conditions apply depending on service type, usage, and specific circumstances.
Eligibility Criteria
To qualify for a refund, your request must meet specific conditions depending on the service or product purchased.
- Request submitted within 30 days of purchase
- Valid reason aligned with our refund categories
- Account in good standing with no violations
- Original payment method still active and accessible
- Complete documentation provided as required
Non-Refundable Items
Certain services and circumstances are not eligible for refunds under our standard policy.
- Services used extensively beyond trial period
- Custom configuration or setup fees
- Third-party integration costs
- Requests made after 30-day window
- Cancelled accounts with policy violations
Required Documentation
Please prepare these materials before submitting your refund request to ensure quick processing.
- Original purchase confirmation email
- Account information and user details
- Detailed reason for refund request
- Screenshots or evidence if applicable
- Preferred refund method information
Processing Timeframes
Refund processing times vary depending on payment method and financial institution policies.
- Initial review: 2-3 business days
- Credit card refunds: 5-7 business days
- Bank transfer refunds: 7-10 business days
- PayPal refunds: 3-5 business days
- Complex cases: up to 14 business days
Refund Process Steps
Submit Request
Contact our support team with your refund request, including all required documentation and a clear explanation of your situation.
Initial Review
Our team reviews your request within 2-3 business days, verifying eligibility and checking all provided information.
Decision Notification
You'll receive an email with our decision and next steps. If approved, we'll confirm refund amount and processing method.
Processing
Approved refunds are processed back to your original payment method. Processing time depends on your financial institution.
Confirmation
We send final confirmation when the refund is complete, including transaction details and reference numbers for your records.
Need Help with Your Refund?
Our support team is ready to assist with your refund request and answer any questions about our policy. We aim to resolve all inquiries promptly and fairly.